Outbound calls are the dominant portion of calls placed through Playbooks; you may have already placed some calls yourself. If not, watch the video below to view the user’s experience when making calls through Playbooks, then we’ll discuss in greater detail how reps connect with Playbooks and their contacts.
The video How Calls Are Made describes the sequence of placing a call through Playbooks. Now we are going to unpack that process a little more and apply some new terminology.
