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Don’t abandon ship yet!!
It looks like you missed some of the fundamental telephony building blocks. We recommend you spend some more time in the course then try the quiz again. I promise you won’t regret understanding these telephony + Playbooks basics.
You are ready for the next level…Advanced Playbooks Telephony (201). We’ll see you over there.
True/False. Reps must reconnect the Agent Leg for each call.CorrectIncorrect
We learned some new vocabulary in this course. Which two legs are necessary to establish a call in Playbooks?CorrectIncorrect
If a rep did not hang up their phone, but the Agent Leg disconnected, what most likely happened?CorrectIncorrect
What are the 3 Inbound scenarios when a user would receive an Inbound call through Playbooks?CorrectIncorrect
Select all the true statements about Call Quality.CorrectIncorrect
True/False. The Silence Unknown Callers feature on modern smart phones should be disabled in order to establish the Agent Leg.CorrectIncorrect
True/False. For Inbound calls to route through Playbooks, XANT must own and maintain the inbound phone number.CorrectIncorrect
Select the method where a rep can use Playbooks to send and receive SMS messages.CorrectIncorrect
Check all the true statements regarding SMS compliance.CorrectIncorrect
What geographies can use Playbooks to send and receive SMS messages?CorrectIncorrect